Position: Operational Developer
Location: Green Bay, WI

Operational Developer

In partnership with regional leadership and all supporting departments, the Operational Developer will focus on expansion, growth and development of services with an emphasis on the Community Supported Living Model and will be a part of the Operational Support team.   This position will be responsible for the initial evaluation of service needs, assessing the potential referral base, determining the availability of local and operational resources and new program start-up.  In alignment with Innovative Services policies, procedures and best practice the Operational Developer will support the on-boarding and training of new managers and staff as well as ongoing training of operational management staff.   This position requires frequent travel, including overnight travel.

Essential Duties and Responsibilities include the following:

  • Under the direction of the Operational Support Administrator, partner with local regional leadership, external funders and other involved parties to assess, evaluate and implement new services and/or the expansion of current services.
  • Actively participate in provider/funder meetings, informational learning sessions and presentations as requested.
  • Possess a solid understanding of the Community Supported Living model with the ability to teach and train others through written, verbal and electronic communication.
  • Provide direct oversight to new program growth and expansion.
  • Develop new program schedules and budgets.
  • Assist with initial assessments and client reviews as needed.
  • Train newly hired program managers on the roles and responsibilities of their position.
  • Analyze training, resources and tools needed to develop new training programs or modify and improve existing programs.
  • Provide ongoing “in-home” training to existing program managers as needed.
  • Assist and/or conduct internal investigations.
  • Assist with program manager or district manager vacancies.
  • Conduct internal audits of program files as needed to ensure compliance with requirements and understanding of service model.

Qualification Requirements:

  •  Associate or Bachelor degree strongly preferred.
  • 5 years’ minimum experience working in a related field.
  • Experience working in a variety of positions, inclusive of direct care, program management, and district level supervision is strongly preferred
  • Working knowledge of the Community Supported Living Model.
  • Effective written and oral communication skills.
  • Strong customer service abilities.
  • Sound analytical skills.
  • Advanced computer skills.
  • Demonstrated ability to work in a fast-paced environment and maintain a high level of confidentiality.
  • Strong organizational skills and the ability to multi-task.
  • Ability to consistently meet deadlines.
  • Travel is required.
  • Meet company requirements to be an eligible driver.



If you would like to be considered for this opportunity, please submit a letter of interest and resume to Melissa Michel, by 4:00pm June 22, 2017 at melissam@isiinc.org.

Click here to apply.
Please contact our Human Resources Department directly at 920-431-0962 to request any special accommodations you may need to complete our application. We respectfully ask that you don’t contact us to check the status of your application. We will contact you once the application/screening process is complete. This may take several days after you apply. EOE
Current Employees may contact their local Human Resources team to request an internal transfer.
To be approved for a transfer, you must meet the following specifications:

  • Be out of your 90 day introductory period.
  • Be in good standing (no disciplinary action in last 6 months beyond written).
  • Have been at current program for 90 days.

These transfer requests are good for 6 months and final approval lies with Program manager and District manager.